Senior Business Analyst

for Leading Global Kitchenware Manufacturer

  • Location


  • Area

    Business Analyst

  • Tech Level


Tech Stack

Salesforce Commerce & Marketing & Service Cloud; Business Analyst; E-commerce


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    About the Client

    Our client is a leading global supplier of high-quality products for the modern kitchen-living room based in Germany. For over 285 years, our client has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware, and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are their ingredients for success.

    Today, Our client is an international industry leader that sells products in 100 countries.As a company and the employer, our client is characterized by strong innovative strength, entrepreneurial foresight, global work, and respectful interaction with one another. Outstanding quality, excellent design, and exceptional durability – these are the demands of their products.

    Project details

    The project is an advanced e-commerce platform operating within the Commerce Cloud environment. This platform offers a comprehensive online shopping experience, seamlessly integrating with Commerce Cloud’s powerful capabilities to deliver a secure, efficient, and customizable solution for businesses looking to establish or enhance their online presence.

    Your Team

    You will become an integral part of our dynamic team consisting of 15 highly skilled e-commerce specialists, responsible for all consumer-facing digital infrastructure.

    What's in for you

    • Interview process that respects people and their time
    • Professional and open IT community
    • Internal meet-ups and resources for knowledge sharing
    • Time for recovery and relaxation
    • Bright online and offline events
    • Opportunity to become part of our internal volunteer community


    Requirements Gathering and Analysis:

    • Collaborate with business stakeholders to understand and document their requirements.
    • Conduct thorough analysis of business processes and systems to identify opportunities for improvement.
    • Translate business requirements into clear and actionable technical specifications.


    • Prepare detailed documentation, including functional specifications, use cases, and process flows.
    • Maintain accurate and up-to-date documentation throughout the project lifecycle.
    • Create and maintain a repository of business and technical documentation.

    Stakeholder Communication:

    • Act as a liaison between business units and IT teams, ensuring clear communication and understanding of requirements.
    • Facilitate workshops and meetings to gather input, feedback, and consensus from various stakeholders.
    • Provide regular updates to project teams and stakeholders on progress and key milestones.

    Solution Design:

    • Work closely with solution architects and development teams to design solutions that align with business requirements.
    • Ensure that proposed solutions meet business goals and are technically feasible.
    • Evaluate and recommend technology solutions to address business challenges.

    Testing and Quality Assurance:

    • Collaborate with QA teams to develop test plans and test cases based on business requirements.
    • Participate in testing activities to validate that the delivered solutions meet the specified requirements.
    • Identify and address any issues or discrepancies during the testing phase.

    Continuous Improvement:

    • Stay informed about industry best practices, emerging technologies, and trends.
    • Propose and implement process improvements to enhance efficiency and effectiveness.
    • Actively contribute to a culture of continuous learning and improvement.


    • Bachelor’s degree in business administration, Information Technology, or a related field
    • Proven experience as a Business Analyst in e-commerce or customer service environment
    • Experience within the Salesforce ecosystem (Commerce, Marketing and Service Cloud) is beneficial
    • Excellent communication, strong analytical, problem-solving, and interpersonal skills
    • Ability to work collaboratively in a cross-functional team environment
    • Familiarity with agile project management methodologies and tools like Scrum and Jira
    • Knowledge of business process modeling tools and techniques
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