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Middle Customer Support

for Carbon Neutrality Saas Solution

  • Location

    Ukraine

  • Area

    Customer Support

  • Tech Level

    Middle

Tech Stack

Customer Support, account manager, B2B

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REFERRAL’S INFO

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    About the Client

    Our Client is a SaaS startup contributing to a more sustainable future by providing global organizations the tools and solutions necessary to reach their sustainability goals and carbon neutrality.
    Founded in partnership with one of the world’s leading energy trading firms, they have been working closely with early adopters around the EU and plan to launch the first version of their product later this year.
    We are a pioneer in an industry that has not yet been shaped by technology trends. We combine unparalleled financial markets with environmental and sustainability markets experience. You will be part of an existing software startup that will open access to these markets and will increase efficiency.

    Project details

    The new platform will strive to facilitate global trade of environmental products and help clients access environmental and sustainability markets to achieve their objectives through products such as carbon offsets and environmental certificates. We are already working on designing value adding services to the global industry and establish ourselves as the portal to environmental and sustainability markets. We are a software startup that is looking for aggressive growth and disrupting the market through value innovation-based business models. Any new team member will have the opportunity to shape the culture and future we are creating. They say it is not a job when it is also a hobby and something you would do for fun.

    Your Team

    The current team consists of backend, frontend and Separate PO/BA, UI/US Designers, QA Engineer. We have teams in Ukraine, Amsterdam, and Romania.

    What's in for you

    • Interview process that respects people and their time
    • Professional and open IT community
    • Internal meet-ups and resources for knowledge sharing
    • Time for recovery and relaxation
    • Bright online and offline events
    • Opportunity to become part of our internal volunteer community

    Responsibilities

    • Customer onboarding
    • Customer support
    • Early engagement of clients
    • Assistance to QA team on periodical basis

    Skills

    • At least 2 years of relevant experience in a Customer Support role
    • English – upper-intermediate
    • Experience in working with European customers
    • Preferably some experience as QA (or at least theoretical knowledge of software testing fundamentals)

    Soft-skills:

    • Open for feedback, discussions, learning and trying new things
    • Self-motivated and result-oriented
    • Pro-active, enthusiastic and a problem-solver
    • Great communication skills
    • Curios about how things work and able to learn fast
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    Your personal recruiter
    Alona Mylashenko

    Apply Now

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