ServiceNow SAM Technical Architect

Our customer is a large, global consumer brand with a major digital experiences organization responsible for end-to-end guest/customer journeys across multiple premium travel, hospitality, and entertainment offerings worldwide. The team owns both digital and physical experience technology across lines of business such as attractions/entertainment, food & beverage, resorts/transportation, and retail/merchandise, along with flagship consumer-facing apps and voice/assistant-enabled experiences.

We are a fast-moving group tasked with delivering cross-platform, integrated consumer experiences that will define how children and families interact online and improve how customers engage with the customer’s digital and physical products and services.

Our group operates with a high level of autonomy and visibility across the organization, working with stakeholders at multiple levels. We are consumer-obsessed and focused on delivering best-in-class user experiences while driving measurable business value.

• Interview process that respects people and their time
• Professional and open IT community
• Internal meet-ups and resources for knowledge sharing
• Time for recovery and relaxation
• Bright online and offline events
• Opportunity to become part of our internal volunteer community

• Accountable for end-to-end SAM Enterprise Architecture, design & Implementation
• Lead design & configurations including normalization, reconciliation, and license metrics.
• Architect the integration between ServiceNow SAM and various data sources (e.g., SCCM, JAMF, CrowdStrike, Tanium, Coupe etc.).
• Help set up and manage SaaS integrations for cloud-based applications (e.g., Microsoft 365, Adobe, Salesforce etc.)
• Define technical standards for software discovery, inventory, and software model management.
• Own the technical roadmap for SAM, ensuring alignment with ITAM goals and ITIL best practices.

• 10+ years of ServiceNow experience with strong focus on SAM Architect Experience
• Strong understanding of & Hands-on experience with
  • ServiceNow SAM Pro
  • CMDB & Discovery
  • ITAM, ITSM, and integrations
• Experience designing complex ServiceNow data models and workflows
• ServiceNow Certifications (Mandatory):
  • Certified System Administrator (CSA)
  • CIS – SAM (Implementation Specialist) / ITAM-related (as applicable)