Senior ServiceNow ITAM Technical Consultant

Our client is a global technology company that provides a cloud-based platform helping organizations digitize and unify their operations. By bringing AI, data, and workflows together in one place, the platform makes work smoother and helps teams and customers stay connected, innovative, and agile.

T Asset Management (ITAM) consultants support implementation, configuration and optimisation of ServiceNow ITAM solutions. The ideal candidate will have strong hands-on experience across Hardware Asset Management (HAM), Software Asset Management (SAM) and the wider ServiceNow platform.

Integrate seamlessly with the client team, collaborating daily with stakeholders to align on priorities, share updates, and deliver work that meets business needs.

• Interview process that respects people and their time
• Professional and open IT community
• Internal meet-ups and resources for knowledge sharing
• Time for recovery and relaxation
• Bright online and offline events
• Opportunity to become part of our internal volunteer community

• Design, configure and implement ServiceNow ITAM solutions across HAM and SAM.
• Support asset lifecycle management, CMDB/CSDM alignment and data quality improvements.
• Configure workflows, business rules, integrations and custom applications.
• Work with ServiceNow Discovery and MID Servers to improve infrastructure visibility and asset data accuracy.
• Develop and maintain scripts using JavaScript and ServiceNow APIs.
• Utilise Flow Designer, IntegrationHub and REST/SOAP integrations.
• Troubleshoot platform issues and deliver technical solutions aligned with business requirements.
• Collaborate with stakeholders, lead workshops and provide technical guidance, documentation and training.
• Support full-cycle implementations, testing and ongoing platform enhancements.

• Hands-on experience with both Hardware Asset Management (HAM) and Software Asset Management (SAM).

• Relevant ServiceNow certifications, such as CIS-HAM, CIS-SAM, CIS-Discovery and CSA, as applicable.

• Experience with CMDB, Discovery, scripting, integrations and ServiceNow configuration.

• Strong communication, troubleshooting and stakeholder engagement skills.

• Familiarity with Agile delivery methodologies and ITIL practices.