Senior ServiceNow ITAM Business Analyst

Our team creates world-class immersive digital experiences for the Company’s premier vacation brands.
Our client Technology team is responsible for the end-to-end digital and physical Guest experience for all technology and digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives.

We are a fast-moving group tasked with delivering cross-platform integrated platform that will define the interactions of children and families online and change the way our customers experience our digital and physical assets.

Our group enjoys a high level of autonomy and exposure to all parts of Disney and all levels of the organization. We are consumer-obsessed and always strive to deliver the best experience for our users while driving the most value for the Walt Disney Company.

• Interview process that respects people and their time
• Professional and open IT community
• Internal meet-ups and resources for knowledge sharing
• Time for recovery and relaxation
• Bright online and offline events
• Opportunity to become part of our internal volunteer community

• Act as the primary Business Analyst for ServiceNow IT Asset Management with combined focus on Software Asset Management and CMDB.
• Facilitate workshops with the ITAM project team & CMDB owners to gather requirements, review the current state, and outline future process expectations.
• Gather, analyze, and document business, functional, and compliance requirements related to SAM and CMDB initiatives.
• Translate business requirements into clear functional specifications, user stories, and acceptance criteria for ServiceNow implementation teams.
• Participate in Sprint planning, backlog refinement, demos, and retrospectives

• 10+ years of IT / ServiceNow experience with focus on ITAM and CMDB
• Strong functional experience with ServiceNow SAM and CMDB
• Solid understanding of ITAM, ITSM, ITIL processes, and software licensing models
• Proven experience creating BRDs, FRDs, user stories, and process flows
• Excellent stakeholder communication and analytical skills

Certifications:

• ServiceNow Certified System Administrator (CSA) – Mandatory
• CIS – SAM / ITAM – Preferred
• ITIL Foundation – Preferred