Senior Process Consultant

A global trade association representing approximately 350 airlines, accounting for over 80% of worldwide air traffic. The organization is committed to representing, leading and serving the aviation industry by developing commercial and safety standards, advocating for industry policy, and offering services such as financial solutions and operational safety audits.

This project focuses on assessing and enhancing the client’s PMO and governance capabilities within a complex, multi-project environment. The engagement aims to identify structural gaps in portfolio prioritisation, accountability, and delivery performance, and to define a clear path toward a more value-driven delivery model. Through a structured diagnostic, the team will deliver evidence-based insights and actionable recommendations. The outcome is a practical transformation roadmap aligned with the client’s strategic objectives.

You will join a small, senior team acting as a centre of expertise for identity and integration. The team is responsible for setting standards, reviewing solution designs and providing guidance to delivery teams rather than doing only operational support. You will collaborate with architects, security and product teams, and occasionally with external partners, to ensure that new and ongoing initiatives align with the organisation’s cloud and identity strategy.

• Interview process that respects people and their time
• Professional and open IT community
• Internal meet-ups and resources for knowledge sharing
• Time for recovery and relaxation
• Bright online and offline events
• Opportunity to become part of our internal volunteer community

Lead the assessment of delivery and process-related capability areas, including SDLC, quality management, and role coverage.
Observe and analyse delivery processes in practice, mapping documented methodologies against actual execution.
Identify gaps, inefficiencies, and risks across the delivery lifecycle, particularly in hybrid (waterfall-agile) environments.
Evaluate vendor interactions and execution models, highlighting misalignments, dependencies, and areas of risk.
Assess the effectiveness of quality gates, testing strategies, and defect management practices.
Analyse role coverage across delivery teams, identifying missing capabilities or misaligned responsibilities.
Conduct stakeholder interviews with project managers, business owners, vendors, and QA teams to gather insights.
Review delivery artefacts, including process documentation, sprint outputs, test plans, and release records.
Develop structured, evidence-based findings and contribute to capability assessments (e.g., heat maps, gap analysis).
Collaborate with cross-functional teams to validate observations and ensure consistency across workstreams.
Support the development of targeted recommendations to improve delivery performance, quality, and accountability.

• Proven experience in delivery-focused roles within complex project or product environments
• Strong understanding of SDLC design, including agile, waterfall, and hybrid delivery models
• Hands-on experience with process analysis, improvement, and optimisation
• Solid background in quality management, testing strategies, and defect lifecycle management
• Experience working with cross-functional stakeholders, including project managers, business teams, vendors, and QA leads
• Ability to critically assess how processes operate in practice versus how they are defined
• Strong analytical and problem-solving skills, with the ability to translate findings into actionable insights
• Experience conducting interviews, process observations, and documentation reviews
• Familiarity with delivery tools, project artefacts, and reporting frameworks
• Excellent communication skills, with the ability to clearly articulate complex delivery challenges
• High attention to detail and ability to work across multiple workstreams in fast-paced environments