Senior Platform Reliability Engineer

Our Customer is the leading free streaming television service in America, delivering 250+ live and original channels and thousands of on-demand movies in partnership with major TV networks, movie studios, publishers, and digital media companies. The service is available on all mobile, web, and connected TV streaming devices, and millions of viewers tune in each month to watch premium news, TV shows, movies, sports, lifestyle, and trending digital series. Headquartered in West Hollywood, the company has offices in New York, Silicon Valley, Chicago, and Berlin.

The company creates entertainment experiences that drive conversation and culture around the world. Through television, film, digital media, live events, merchandise, and solutions, our brands connect with diverse, young, and the young at heart audiences in more than 180 countries.

Our team is led by some of the best entrepreneurs and executives in media and technology. Our Executive Chairman was the Chief Content Officer of Spotify. Our co-founder and CEO was the CEO of Threadless and board member of Trunk Club and Smule. Our principal architect built the first Roku for Netflix. You’ll be joining a world-class team, with multiple exits under their belt, to build the future of television.

Our team solves business and technology problems. We run many experiments. We iterate on successful tests and turn them into products. We deploy those products across our apps to millions of users. We obsess over data. We run a lean, agile, vegan, non-gmo, all organic development process. Our team is aligned with company goals and KPIs. We have autonomy on how to solve problems. We bring out the entrepreneur in every engineer. We work together to build the future of TV.

• Interview process that respects people and their time
• Professional and open IT community
• Internal meet-ups and resources for knowledge sharing
• Time for recovery and relaxation
• Bright online and offline events
• Opportunity to become part of our internal volunteer community

Analyze and improve system design to reduce failure modes and promote self-healing systems.
Establish and maintain robust systems that facilitate observability, encompassing logging, monitoring, distributed tracing, alerting, and offline test tools.
Work with development partners to shape the architecture, design, and implementations of new and existing systems to enhance their reliability, performance, efficiency, and scalability
Ability to work both independently as well as part of a geographically dispersed yet integrated team.
Collaborate with service engineers to establish Service Level Agreements (SLAs) and Service Level Objectives (SLOs) for backend services.
Being able to identify the indications or cues that demonstrate the effectiveness of an application and having the knowledge to improve or repair its performance.
Ability to assess options and suggest solutions when there is limited or unclear information. This position requires a level of comfort and assurance in dealing with uncertain situations.
Ability to work seamlessly within a team as well as manage individual tasks.
Respond to emerging incidents, solve critical issues, and follow through with a plan for resolution or future mitigation.
Act as an SME on the Engineering Operations team, partnering with backend services teams and application teams to overcome challenges across all the platforms where we stream our service.

• 5+ years experience in software development
• Degree in Computer Science or related or equivalent work experience
• You have solid engineering and coding skills, data structure knowledge, and the ability to write high-performance production-quality code.
• Experience building service-oriented APIs and cloud services 
• Experience designing, implementing, and deploying microservices
• Extremely technical hands-on server software experience 
• Proficient in Golang, and Javascript, and quick to learn new languages.
• Experience in the Linux environment and a good understanding of its fundamentals and internals: filesystems and modern memory management, threads, and processes, the user/kernel-space divide, etc. 
• A good understanding of large-scale distributed systems in practice, including multi-tier architectures, application security, monitoring, and storage systems. 
• Working knowledge of the TCP/IP stack, internet routing, and load balancing.
• Grit, drive, and a deep feeling of ownership.

Bonus Points for Experience with the following:

• Golang
• Typescript
• Kubernetes
• Terraform
• Opentelemetry
• eBPF
• Datadog
• Helm Charts
• HLS video transcoding, distribution & playback
• Experience designing, implementing, and running services in high demand high-traffic environments
• Experience with high-availability services