Senior Media Technical Support Analyst

World-leading digital and broadcast technology ecosystem encompasses a comprehensive suite of advanced television production tools, high-speed streaming infrastructure, and digital media platforms.

This position has the responsibility of supporting file-based workflows within the Paramount Media Technology division. Daily work obligations include responding to support requests, collaborating with engineering on resolution, validating solutions, and updating documentation. There is an expectation that team members are very self-sufficient when engaged in assignments, representing the company by themselves or asking engineers for input, and always ensuring customer satisfaction through high-quality work and outstanding client care. Strong experience in a multidisciplinary team is critical, as is the ability to clearly communicate complex technology solutions.

Integrate with the client team.

• Interview process that respects people and their time
• Professional and open IT community
• Internal meet-ups and resources for knowledge sharing
• Time for recovery and relaxation
• Bright online and offline events
• Opportunity to become part of our internal volunteer community

• Interface with the internal support team or users on issues raised to Media Technology
• Collaborate with internal or external teams to identify and address potential issues with transcoding autoQC or content delivery.
• Maintain knowledge of cloud compute software and network within the environment.
• Maintain internal documentation regarding system information and escalation paths; create runbooks for issues that have had an RCA.
• Engage directly with all necessary Paramount teams to address issues with software, cloud computing, storage, and networking that affect Media Technology systems.
• Work to maintain media encoding and transcoding platforms to ensure quality performance and reliability.

Skill Requirements Experience and Education

• Must have strong understanding of video audio timed text used in a content supply chain.
• Knowledge of server operating systems such as Linux Windows Server is required.
• Education: Bachelor's degree preferred relevant fieldwork required Technical certifications pertaining to position highly recommended

Required Skills

• Excellent customer service and overall communication skills are essential.
• Ability to work in JIRA Slack to monitor and respond to support cases.
• Experience working in a customer service oriented environment processing user requests and collaborating with software development or engineering teams to provide new solutions.
• Experience manipulating audio video and subtitles via API JSON or command line to automate transcoding or subtitle processing.
• Understanding of containers such as MOV MXF MP4 or MPEG2 Transport Stream and what formats of video audio and data are required for multiplexing for a specific application.
• Familiarity of different video codecs such as AVC H264 HEVC H265 ProRes or MPEG2 and audio codecs like BWF AAC AC3 EAC3.
• Comprehension of the frame rates scan types resolutions color spaces that are used with different video standards for archive or distribution.
• Proficient with authoring and modifying JSON or XML to create or modify transcoding or autoqc profiles or workflows.
• Capability to operate and test software in a cloud environment like AWS Google or Azure as serverless Linux or Windows instances.
• Self motivated and able to perform directed tasks under minimal supervision
• Ability to work in a high pressure and fast paced environment.

Desirable Skills

• Experience with cloud-based transcoding systems leveraging compute instances with cloud based storage.
• An understanding of Public Private Hybrid Cloud solutions and experienced in integrating public cloud into traditional hosting delivery models with a specific focus on AWS.
• Knowledge of the AWS Well-Architected Frameworks.
• Proficiency with file based audio manipulation using mixing mapping up mix downmix or loudness correction.
• Capable of automating subtitling captioning conversions using formats such as EBU STL SCC IMSC TTML Lambca CAP VTT or SRT.
• Experience with advanced technologies such as IMF Dolby Vision or Dolby Atmos.
• Working knowledge of modern scripting languages Perl Ruby Python PowerShell
• Understanding of API protocols.
• Working knowledge of Windows Mac Linux server and desktop based operating systems and familiarity of production software Apple Pro Apps Avid Adobe.
• Thorough knowledge of shared storage technologies such as Network Attached Storage or object based cloud based storage technologies.
• Experience working in a Agile Scrum team.
• Experience working in a global team.
• Experience Professional industry experience with 3 years of direct business involvement.
• Academic experience with file based media also considered.