Senior Business Analyst Team Lead

A PE-backed European dental laboratory network (~80 labs, ~700k orders/year) operating across Germany, Benelux and Scandinavia, engaged through Brightgrove. The group runs a fragmented software landscape — multiple ERPs, legacy lab systems (Talas on MariaDB), and a Microsoft-centric analytics and app layer (Azure SQL, Power BI, Power Apps, Alteryx) on private-cloud infrastructure. There is a small internal IT team; most delivery is handled through external partners.

The customer is consolidating its lab operations onto a common platform — in practice an ERP-style "lab operating system" covering order intake, production steering, lab-to-lab and lab-to-factory (China) data exchange, billing and finance integration. Several workstreams run in parallel: platform engineering on the private cloud (Airflow, CI/CD, containerisation), integration of newly acquired labs into the group data contract, replacement of Alteryx workflows, and concept work for the target platform. Requirements arrive verbally and change frequently; architectural decisions are centralised with one internal decision-owner. Brightgrove supplies engineers under written-instruction, time-and-material terms and needs a senior BA/PO embedded with the customer to convert intent into executable, traceable scope and to be the single point of context across all workstreams. This is a long-running embedded role, not a fixed project.

You will work with the customer's IT Director (sets technical direction, owns all architecture decisions), the operational sponsor who manages day-to-day priorities, and an internal handover contact.

• Interview process that respects people and their time
• Professional and open IT community
• Internal meet-ups and resources for knowledge sharing
• Time for recovery and relaxation
• Bright online and offline events
• Opportunity to become part of our internal volunteer community

Elicit, structure and document requirements across all active workstreams: process flows, sequence diagrams, data flows, acceptance conditions.
Maintain the backlog so that every item traces to a written instruction, a ticket, and logged hours.
Run discovery and scoping for the target lab platform, including order-to-cash, production and finance/SAP touchpoints.
Keep a decision log: record decisions, name open decisions and their owner, and escalate stalled ones to the customer's decision-owner rather than filling the gap.
Distinguish commissioned scope from new requests, in writing, and hold the boundary calmly.
Act as Brightgrove's context-holder: brief incoming engineers, hand over cleanly, keep the account lead informed of risks early.
Prepare status material for customer and Brightgrove stakeholders.

• 7+ years as BA/PO on enterprise or ERP-type systems with end-to-end process understanding (order-to-cash, production, inventory, billing).
• Proven ability to produce structure in environments with unspecified or shifting objectives and to remain productive while decisions stall.
• Technically literate: reads APIs and data models, understands integration patterns and containerised deployments, holds credible conversations with architects and DevOps. Coding not required.
• Firm, unemotional communicator; declines out-of-scope or unsound requests clearly and in writing.
• Patience and emotional stability working under a single, opinionated technical decision-maker.
• Fluent English; EU-based; availability for occasional travel to Germany.
• Plus: ERP implementation experience (SAP, Visma or comparable); consulting background (Big Four or similar); exposure to GDPR/medical data and cross-border transfer; German reading ability; familiarity with Python/Flask, Azure SQL, Power Apps, Alteryx, Airflow.