Salesforce Success Manager/ BA

Our client is a leading global supplier of high-quality products for the modern kitchen-living room based in Germany. For over 285 years, our client has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware, and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are their ingredients for success.

Today, Our client is an international industry leader that sells products in 100 countries. As a company and the employer, our client is characterized by strong innovative strength, entrepreneurial foresight, global work, and respectful interaction with one another. Outstanding quality, excellent design, and exceptional durability - these are the demands of their products.

We are seeking a highly skilled and motivated Salesforce Service Cloud Admin & Success Manager to join our dynamic Consumer Solutions team which is responsible for all consumer facing digital infrastructure. You will play a crucial role in bridging the gap between business needs and our IT solutions. You will be responsible for analyzing and defining business requirements, facilitating communication between various stakeholders, and ensuring the successful implementation of technology solutions to meet organizational objectives.

You will have the opportunity to collaborate closely and effectively with our dynamic product teams, fostering seamless communication and synergy to achieve our collective goals.

• Interview process that respects people and their time
• Professional and open IT community
• Internal meet-ups and resources for knowledge sharing
• Time for recovery and relaxation
• Bright online and offline events
• Opportunity to become part of our internal volunteer community

• Collaborate with Key Users to identify pain points and opportunities for system improvements.

• Translate user requirements into clear and actionable user stories.

• Collaborate with developers and stakeholders to ensure accurate implementation.

• Gather and prioritize enhancement requirements in line with business goals.

•Participate in Agile ceremonies, including sprint planning and retrospectives.

• Proactively identify and address potential issues.

• Implement changes to configurations, workflows, and automation within Salesforce without requiring advanced coding skills.

• Assist in the preparation and delivery of training sessions for users across various regions.

• Create and maintain user guides and training materials.

• Proven experience as Business Analyst.
• Familiarity with Salesforce (preferred).
• Proactively identify and address potential system issues.
• Expertise in implementing changes to configurations, workflows, and automation within Salesforce without advanced coding skills.
• Skilled in updating and managing dashboards, reports, and layouts based on user needs.
• Experience in assisting with the preparation and delivery of training sessions for users across various regions.
• Experience with Salesforce Service Cloud (preferred)