Middle Salesforce Service Cloud Administrator

Our client is a leading global supplier of high-quality products for the modern kitchen-living room based in Germany. For over 285 years, our client has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware, and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are their ingredients for success.

Today, Our client is an international industry leader that sells products in 100 countries. As a company and the employer, our client is characterized by strong innovative strength, entrepreneurial foresight, global work, and respectful interaction with one another. Outstanding quality, excellent design, and exceptional durability - these are the demands of their products.

We are seeking a highly skilled and motivated Salesforce Service Cloud Admin & Success Manager to join our dynamic Consumer Solutions team which is responsible for all consumer facing digital infrastructure. You will play a crucial role in bridging the gap between business needs and our IT solutions. You will be responsible for analyzing and defining business requirements, facilitating communication between various stakeholders, and ensuring the successful implementation of technology solutions to meet organizational objectives.

You will have the opportunity to collaborate closely and effectively with our dynamic product teams, fostering seamless communication and synergy to achieve our collective goals.

• Interview process that respects people and their time
• Professional and open IT community
• Internal meet-ups and resources for knowledge sharing
• Time for recovery and relaxation
• Bright online and offline events
• Opportunity to become part of our internal volunteer community

• Handle user provisioning, deactivation, and role assignments.
• Manage permissions, profiles, and security settings.
• Address user access issues and maintain compliance with organizational policies.
• Oversee system performance, ensuring optimal uptime and responsiveness.
• Regularly audit system logs and troubleshoot errors to maintain system integrity.
• Proactively identify and address potential issues.
• Implement changes to configurations, workflows, and automation within Salesforce without requiring advanced coding skills.
• Update and manage dashboards, reports, and layouts based on user needs.
• Assist in the preparation and delivery of training sessions for users across various regions.
• Provide ongoing support to ensure users understand and maximize Salesforce functionality.
• Create and maintain user guides and training materials.
• Collaborate with Key Users to identify pain points and opportunities for system improvements.
• Gather and prioritize enhancement requirements in line with business goals.
• Translate user requirements into clear and actionable user stories.
• Collaborate with developers and stakeholders to ensure accurate implementation.
• Participate in Agile ceremonies, including sprint planning and retrospectives.
• Generate and analyze reports on key metrics to support decision-making.
• Ensure data accuracy and compliance in reporting processes.

• Proven experience in administrative user management, including handling user provisioning, deactivation, and role assignments.
• Ability to manage permissions, profiles, and security settings.
• Skilled in addressing user access issues while maintaining compliance with organizational policies.
• Experience in overseeing system performance to ensure optimal uptime and responsiveness.
• Ability to regularly audit system logs and troubleshoot errors to maintain system integrity.
• Proactively identify and address potential system issues.
• Expertise in implementing changes to configurations, workflows, and automation within Salesforce without advanced coding skills.
• Skilled in updating and managing dashboards, reports, and layouts based on user needs.
• Experience in assisting with the preparation and delivery of training sessions for users across various regions.
• Ability to provide ongoing support to ensure users understand and maximize Salesforce functionality.
• Skilled in creating and maintaining user guides and training materials.
• Advanced skills in generating and analyzing reports on key metrics to support decision-making.
• Ability to ensure data accuracy and compliance in reporting processes.
• Familiarity with Salesforce and Agile frameworks.