Middle IT Support Engineer

We are a bright IT services company with locations in the US, Canada, Ukraine, Romania, Poland, and Colombia. We've grown from 3 people to 600+ mature pros since 2011 and keep going. We service clients all over Europe and the US in Computer Software, Retail & e-Commerce, Financial Services, Insurance, and Electronics industries.

We’re looking for an IT Support specialist based in our Bucharest office. You’ll provide hands-on support to colleagues in Romania and work with the wider IT team on day-to-day requests. A central part of the role is coordinating hardware deliveries, returns, and repairs across Europe. 

This is an operational role focused on reliable user support, device management, and hardware logistics.

You’ll join a small IT Support team that helps colleagues across Romania and the wider European business. You’ll work closely with the global IT team on support requests, devices, and hardware logistics, while providing hands-on help in the Bucharest office.

Locally, you’ll collaborate with the delivery, HR, and other office teams. The work is interconnected: clear communication and smooth handoffs help everyone support employees effectively.

• Interview process that respects people and their time
• Professional and open IT community
• Internal meet-ups and resources for knowledge sharing
• Time for recovery and relaxation
• Bright online and offline events
• Opportunity to become part of our internal volunteer community

• Support employees with hardware, software, operating system, VPN, connectivity, peripheral, and Microsoft 365 issues.
• Configure, diagnose, and troubleshoot Windows laptops and macOS devices.
• Handle support requests and maintain accurate ticket records in Jira Service Management.
• Keep asset records up to date for laptops, monitors, and accessories, including their location, condition, and lifecycle status.
• Coordinate hardware deliveries, returns, and repairs across Europe with employees, couriers, vendors, and service centers.
• Provide hands-on support for equipment deliveries and setup in the Bucharest office.

• Experience in IT support, service desk, or a similar hands-on technical role.
• Practical Windows and macOS troubleshooting skills.
• Familiarity with Microsoft 365, VPN issues, and ticket-based support.
• Strong organization and communication skills for coordinating equipment and keeping records accurate.
• Ability to work with a distributed IT team while providing support on-site in Bucharest.
• Nice to have: Russian or Ukrainian language skills, to make onboarding and collaboration with the IT team smoother. This is a preference, not a requirement.