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Middle Customer Support

Middle Customer Support

for UK-based SAAS Application
Location
Ukraine
Area
Other
Tech Level
Middle
Tech Stack
MS Excel, HTML & CSS, English
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About the Client

Our customer's mission is to develop applications that look great and work perfectly. This comes from their philosophy of integrating the two great disciplines of design and development, ensuring that each understands the needs of the other.

This balance of form and function ensures engaging applications that deliver digital experiences reliably and effortlessly.

Project details

Our new cloud application for funeral management can be accessed securely from any internet-enabled device. It’s built using the same best-in-class technologies that underpin many of the online applications used by millions of people on a daily basis.

Your Team

You will be working closely with technical expert (Ruby Fullstack developer), Product Owner and report to Head of Customer Success.

What's in for you

  • Interview process that respects people and their time
  • Professional and open IT community
  • Internal meet-ups and resources for knowledge sharing
  • Time for recovery and relaxation
  • Bright online and offline events
  • Opportunity to become part of our internal volunteer community

Responsibilities

Customer support:

  • Respond promptly to issues raised via tickets, telephone & email
  • Resolve simple user error issues
  • Escalate issues requiring changes to application
  • Proactively communicate with users until escalated issues are resolved
  • Ensure users are satisfied with resolutions to issues
  • Log feature requests
  • Identify recurring issues that could be resolved by a change to the application or user training

New tenant setup:

  • Preparation of initial data for import in MS Excel
  • Customising templates using HTML, CSS & Liquid
  • Ensure tenant is aware of what is required from them and by when
  • Proactively communicate with new tenants regarding progress and outstanding requirements

Skills

  • Excellent written and spoken English

  • Good technology-savvy skills, such as quickly catching up with new software platforms (e.g., ticketing system), and troubleshooting basic program/browser issues on the advanced user level.

  • Basic knowledge and understanding of HTML & CSS

Recruiter Dmytro Holinskyi
Your personal recruiter
Dmytro Holinskyi

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