ServiceNow CMDB Technical Architect

At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands, including Disney Parks & Resorts worldwide, Disney Cruise Line, Aulani – A Disney Resort & Spa, and Disney Vacation Club. The Disney Experiences Technology organization is responsible for the end-to-end digital and physical Guest experience across technology- and digital-led initiatives within Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise, as well as key platforms such as the MyDisneyExperience app and Hey, Disney!.

We are a fast-moving group focused on delivering cross-platform, integrated Disney Experiences that shape how children and families interact online and transform the way guests engage with both digital and physical offerings at global scale.

Our team operates with a high level of autonomy and strong exposure across multiple parts of Disney and different levels of the organization. We are deeply consumer-focused and continuously strive to deliver exceptional user experiences while maximizing value for The Walt Disney Company.

• Interview process that respects people and their time
• Professional and open IT community
• Internal meet-ups and resources for knowledge sharing
• Time for recovery and relaxation
• Bright online and offline events
• Opportunity to become part of our internal volunteer community

Accountable for end-to-end CMDB Enterprise Architecture, design, and implementation on the ServiceNow platform.
Lead CMDB design and configuration, including CI class modeling & extensions, IRE rules, CI lifecycle management, and data governance.
Architect and govern CMDB data ingestion and integrations from multiple sources (e.g., ServiceNow Discovery, SCCM, Intune, JAMF, Tanium, CrowdStrike, Cloud platforms, third-party discovery tools).
Define and enforce CMDB data standards, including:

• CI naming conventions
• Mandatory attributes
• Relationship modeling
• Data ownership and stewardship etc.
  Own the CMDB technical roadmap, ensuring scalability, performance, and alignment with ITIL and enterprise architecture standards.
  Ensure strong alignment of CMDB with:
• TSM (Incident, Change, Problem, Request)
• ITOM (Discovery)
• ITAM/SAM use cases

• 10+ years of ServiceNow experience with strong focus on CMDB / ITOM Architect roles.
• Strong understanding of & Hands-on experience with
  • ServiceNow CMDB/CSDM
  • ServiceNow Discovery & Service Mapping
  • Identification and Reconciliation Engine (IRE)
  • ITOM, ITSM, ITAM/SAM integrations
• Experience defining and managing CMDB Health KPIs and dashboards.
• ServiceNow Certifications (Mandatory):
  • Certified System Administrator (CSA)
  • CIS – Discovery or CIS – Service Mapping