SAP Order to Cash (SD) Consultant

Our client is a leading global manufacturer of premium products for the modern kitchen and living space. With a long-standing heritage spanning several decades, they offer high-quality products that enhance the lives of professional and home chefs worldwide, with a portfolio spanning cookware, cutlery, flatware, glassware, and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are at the core of their success. 
Today, the company is an international industry leader with a strong global presence. As an employer, it is characterized by innovative strength, entrepreneurial foresight, international collaboration, and a respectful, people-first culture. Outstanding quality, excellent design, and exceptional durability define the standards behind its products.

The role supports Zwilling’s global SAP SD environment, with an initial focus on operational support, maintenance, Jira tickets, and smaller change requests.

Approximately 60–70% of the work will involve support and maintenance, while 30–40% may include process improvements, smaller projects, change requests, and rollout activities. As the consultant becomes familiar with Zwilling’s SAP landscape and business processes, the project scope may gradually expand.

A key objective is to keep solutions close to SAP standard and avoid unnecessary custom development.

You will join the global SAP Sales and Distribution team, supporting SAP SD topics across the company’s international subsidiaries. You will be fully integrated into the internal SAP team and work closely with colleagues in Germany, Vietnam, and the United States, as well as with global business stakeholders.

The team works through Jira, with topics assigned directly or managed through a shared global queue. The role requires practical problem-solving, ownership of assigned topics, strong business communication, and a clear focus on standard-oriented SAP solutions.

• Interview process that respects people and their time
• Professional and open IT community
• Internal meet-ups and resources for knowledge sharing
• Time for recovery and relaxation
• Bright online and offline events
• Opportunity to become part of our internal volunteer community

• Provide operational SAP SD support for global subsidiaries, covering maintenance activities, incidents, service requests, and smaller change requests.
• Support the end-to-end order-to-cash process and related Sales and Distribution activities.
• Analyze and resolve SAP SD issues while minimizing disruption to business operations.
• Work directly with international business users to understand requirements, identify root causes, and propose practical solutions.
• Evaluate business requests against SAP standard functionality and challenge unnecessary customization.
• Recommend standard-aligned solutions and involve development resources only when custom development is genuinely required.
• Manage assigned Jira tickets independently and take ownership of topics through to resolution.
• Support system improvements, process optimization, testing, documentation, and user guidance.
• Contribute to smaller projects, change requests, and rollout activities once familiar with Zwilling’s SAP environment and business processes.
• Collaborate closely with the global SAP team and communicate progress, risks, dependencies, and proposed solutions clearly.

• Mid- to senior-level experience as an SAP SD Consultant.
• Strong knowledge of SAP Sales and Distribution and the end-to-end order-to-cash process.
• Previous experience with SAP rollout projects.
• Experience providing operational support, maintenance, incident resolution, and smaller change requests.
• Strong understanding of SAP standard functionality and the ability to avoid unnecessary custom development.
• Ability to translate business requirements into practical, standard-aligned SAP solutions.
• Experience working with international teams and global business stakeholders.
• Excellent written and spoken English skills.
• Confident and constructive communication style, including the ability to challenge business requests when appropriate.
• Strong ownership, independent problem-solving, and analytical skills.
• Proactive, hands-on mentality and strong team integration skills.
• Retail industry experience is preferred but not mandatory.
• German language skills are considered an advantage but are not mandatory